At DashVapes we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 14:00 (Eastern European Time GMT+3) the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.
We offer various DHL shipping options in Luxembourg. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
Proof of Age Required
We utilize Proof of Age (18+, 19+ or 21+ depending on your province, state or country) option on every single package, no exceptions.
Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.
We can not remove this option, even if you have already been verified to be of age. Every package leaving our facilities will require to be age verified. Only the person named in the "Shipping" fields can pick up the package. The carrier will NOT release the package to anyone else
Free Shipping
DashVapes provides free shipping within Luxembourg for all purchases of
75.00 € and above (or Silver tier or higher) or
100.00 € and above (Bronze tier or lower). For details, see the
Rewards Tiers page.
DashVapes offers free shipping if the lowest shipping cost is 15.00 € or less. If the shipping cost exceeds 15.00 €, DashVapes will cover 15.00 € of the cost, and the customer will pay the remaining amount, this option is called "
Reduced Shipping".
We utilize whichever shipping option is available to us at the time. Some free shipping options may be untracked. There is no insurance added to packages shipped for free.
Overstock items are
NOT counted towards the free shipping minimum.
We offer multiple carrier options on the checkout page, and we reserve the right to switch carriers at any time if we believe the delivery would arrive faster or be more cost effective for DashVapes.
We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.
In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.
Orders shipping to Luxembourg
will not be subject to import duties, taxes, and / or brokerage fees.
Order Processing
We process all in-stock orders 7 days a week (excluding holidays).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 14:00 (Eastern European Time GMT+3) will go out the same day. (Delivery will depend on the carrier).
Carrier Restrictions
Most carriers do not deliver packages on Saturday or Sunday, or major holidays.
We utilize DHL to ship within Luxembourg
Tracking
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.
Please check your email's "spam" folders if you did not receive a tracking number
You may also find & view all tracking information directly by logging in to "
My Account"
Insurance
Every package shipped by DashVapes is insured up to 100 € on tracked packages only.
Items shipped for free do not have insurance added to them.
International Shipping
DashVapes has fulfillment centers in Canada, and Europe. Orders to Luxembourg will ship from our European Warehouse
DashVapes offers multiple shipping options at various price points when shipping to most countries in the world.
Please ensure that you mind the laws of the country you are ordering to.
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Electronic Cigarette liquid (or ejuice) can only be canceled if the order has not yet been created. Since we typically mix to order, We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities. You can tell the status of ejuice that is on your order by navigating to the order at
http://www.dashvapes.com/lu/account/orders